Privacy Policy

1. Introduction

ReelPass ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, website, mobile applications, and related services (collectively, the "Platform").

By using our Platform, you consent to the data practices described in this policy. If you do not agree with our policies and practices, please do not use our Platform.

2. Information We Collect

2.1 Information You Provide Directly

We collect information you provide when you:

• Create an account: Name, email address, phone number, password
• Build your profile: Biography, professional experience, skills, education, portfolio items, photos, videos
• Purchase tickets: Billing information, payment card details (processed securely by our payment providers)
• Create events: Event details, venue information, pricing, descriptions
• Communicate: Messages, reviews, comments, support inquiries
• Apply to projects: Application materials, cover letters, availability

2.2 Information Collected Automatically

When you access or use our Platform, we automatically collect:

• Device information: IP address, browser type, operating system, device identifiers
• Usage data: Pages viewed, features used, time spent, click patterns, search queries
• Location data: General location based on IP address; precise location if you grant permission
• Cookies and tracking: Session cookies, preference cookies, analytics cookies
• Log data: Access times, referring URLs, error logs

2.3 Information from Third Parties

We may receive information from:

• Social media platforms if you connect your accounts
• Payment processors regarding transaction status
• Analytics providers about Platform usage
• Other users who tag or mention you

3. How We Use Your Information

We use your information for the following purposes:

3.1 Providing Our Services

• Create and manage your account
• Process ticket purchases and issue tickets
• Facilitate connections between talent and production companies
• Enable event organizers to manage their events
• Process payments and refunds
• Send tickets, confirmations, and event updates

3.2 Communication

• Send transactional emails (order confirmations, password resets)
• Send push notifications about your tickets, applications, or messages
• Notify you of event changes, cancellations, or important updates
• Send marketing communications (with your consent)
• Respond to your inquiries and provide customer support

3.3 Improvement and Analytics

• Analyze usage patterns to improve our Platform
• Develop new features and services
• Conduct research and analytics
• Personalize your experience and recommendations

3.4 Safety and Security

• Detect, prevent, and address fraud, abuse, and security issues
• Verify user identities and prevent fake accounts
• Enforce our Terms of Service
• Protect the rights and safety of our users

3.5 Legal Compliance

• Comply with applicable laws and regulations
• Respond to legal requests and court orders
• Maintain records as required by law

4. How We Share Your Information

4.1 With Other Users

Depending on your account type and privacy settings:

• Public profiles: Your profile information (name, photo, bio, portfolio) may be visible to other users
• Event attendees: Event organizers may see your name and contact information for purchased tickets
• Applications: Companies you apply to will see your application materials and profile
• Messages: Recipients of your messages will see message content

4.2 With Service Providers

We share information with third-party service providers who help us operate the Platform:

• Payment processors: To process transactions securely
• Cloud hosting: To store and serve Platform data
• Email services: To send transactional and marketing emails
• Analytics providers: To understand Platform usage
• Push notification services: To deliver mobile notifications
• Security services: Including reCAPTCHA for bot protection

4.3 With Event Organizers

When you purchase tickets, we share necessary information with event organizers including your name, email, and ticket details to facilitate event entry and communication.

4.4 For Legal Reasons

We may disclose your information if required to:

• Comply with legal obligations or respond to lawful requests
• Protect the rights, property, or safety of ReelPass, our users, or others
• Detect, prevent, or address fraud, security, or technical issues
• Enforce our Terms of Service

4.5 Business Transfers

If ReelPass is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any change in ownership or use of your personal information.

4.6 With Your Consent

We may share your information for other purposes with your explicit consent.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Essential cookies: Enable core functionality like authentication and security
• Preference cookies: Remember your settings and preferences
• Analytics cookies: Understand how you use our Platform
• Marketing cookies: Deliver relevant advertisements (with consent)

You can control cookies through your browser settings. Note that disabling certain cookies may affect Platform functionality.

We use Google reCAPTCHA to protect our Platform from spam and abuse. This service collects hardware and software information and sends it to Google for analysis. By using our Platform, you acknowledge that Google's Privacy Policy and Terms of Service apply to this data processing.

6. Push Notifications

If you enable push notifications, we may send you alerts about:

• New messages and conversations
• Application status updates
• Event reminders and updates
• Ticket purchases and confirmations
• New followers or profile interactions
• Important system announcements

You can manage notification preferences in your account settings or disable them through your device settings at any time.

7. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Update or correct inaccurate or incomplete information
• Deletion: Request deletion of your account and personal data
• Portability: Request your data in a structured, machine-readable format
• Objection: Object to certain processing of your information
• Restriction: Request that we limit processing of your information
• Withdraw consent: Withdraw consent for processing based on consent
• Marketing opt-out: Unsubscribe from marketing communications at any time

To exercise these rights, contact us at support@myreelpass.com. We will respond to your request within 30 days.

8. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption of data in transit (HTTPS/TLS) and at rest
• Secure password hashing
• Regular security assessments and updates
• Access controls and authentication
• Employee training on data protection
• Incident response procedures

While we strive to protect your information, no method of transmission or storage is completely secure. We cannot guarantee absolute security but will notify you of any breach affecting your personal data as required by law.

9. Data Retention

We retain your information for as long as necessary to:

• Provide our services while your account is active
• Comply with legal obligations (e.g., tax records, transaction history)
• Resolve disputes and enforce our agreements
• Maintain security and prevent fraud

When you delete your account, we will delete or anonymize your personal information within 90 days, except where retention is required by law. Some information may persist in backups for a limited period.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place for such transfers, including standard contractual clauses where required.

11. Children's Privacy

ReelPass is not intended for users under 18 years of age. We do not knowingly collect personal information from children under 18. If you believe we have collected information from a child under 18, please contact us immediately at support@myreelpass.com, and we will take steps to delete such information.

12. Third-Party Links

Our Platform may contain links to third-party websites, services, or applications. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services you access.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons. We will notify you of material changes by:

• Posting the updated policy on our Platform
• Sending an email notification to your registered email address
• Displaying a notice within the Platform

Your continued use of the Platform after changes become effective constitutes acceptance of the updated policy.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: support@myreelpass.com
• Website: www.myreelpass.com

We take your privacy concerns seriously and will respond to your inquiry within 30 days.