Help & Support
Find answers to common questions or get in touch with our support team.
Email Support
Get help via email. We typically respond within 24 hours.
support@myreelpass.comPhone Support
Call us directly for urgent inquiries.
+961 70 313 071Frequently Asked Questions
General Questions
What is ReelPass?
ReelPass is a platform that connects talented professionals with production companies in the entertainment industry. We also provide event ticketing services for concerts, shows, and other live entertainment events.
Is the ReelPass app free to download?
Yes! The ReelPass app is completely free to download on both iOS and Android devices. You can create an account and browse opportunities at no cost.
How do I create an account?
Download the ReelPass app from the App Store or Google Play, then tap "Sign Up" to create your account. You'll need to provide your email address, create a password, and verify your email to get started.
Tickets & Events
How do I purchase tickets?
Browse our events page, select the event you want to attend, choose your ticket type and quantity, then proceed to checkout. You can pay securely using your credit/debit card.
Where can I find my tickets after purchase?
After purchase, your tickets will be emailed to you and also available in your account under "My Tickets". You can access your tickets anytime by logging in to your account.
Can I transfer my ticket to someone else?
Yes! You can transfer your ticket to another person through the "My Tickets" section. Simply select the ticket you want to transfer and enter the recipient's email address.
What is your refund policy?
Refund policies vary by event. Please check the event details page for specific refund terms. If an event is cancelled, you will automatically receive a full refund. For other inquiries, please contact our support team.
Account & Security
I forgot my password. How do I reset it?
Click on "Forgot Password" on the login page, enter your email address, and we'll send you a link to reset your password. The link is valid for 60 minutes.
How do I change my email address?
To change your email address, please contact our support team at support@myreelpass.com. For security purposes, we may ask you to verify your identity.
How do I delete my account?
If you wish to delete your account, please contact our support team. Note that account deletion is permanent and any purchased tickets will be lost.
For Talent
How do I create a talent profile?
Download the ReelPass app and create an account. Once logged in, you can set up your talent profile by adding your skills, experience, portfolio, and availability.
How do I apply for roles or projects?
Browse available projects and roles in the app. When you find one that matches your skills, tap "Apply" and follow the instructions. Make sure your profile is complete to increase your chances of getting selected.
How do I get verified?
Verification is awarded to established professionals in the industry. Complete your profile, maintain a positive track record, and our team will review your account for verification eligibility.
Still need help?
Our support team is here to assist you with any questions or concerns.
Legal Information
Learn about how we handle your data and the rules that govern our platform.