Help & Support

Yes! The ReelPass app is completely free to download on both iOS and Android devices. You can create an account and browse opportunities at no cost.

Download the ReelPass app from the App Store or Google Play, then tap "Sign Up" to create your account. You'll need to provide your email address, create a password, and verify your email to get started.

You can create two types of profiles on ReelPass: Talent Profiles for individuals showcasing their skills and availability, and Company Profiles for businesses such as production companies, venues, agencies, and more. You can have one talent profile and up to five company profiles (three created from scratch plus two claimed).

After purchase, your tickets will be emailed to you and also available in your account under "My Tickets". You can access your tickets anytime by logging in to your account.

During checkout, you'll see a "Promo Code" field. Enter your code and click "Apply" to see your discount. Promo codes may offer percentage discounts or fixed amounts off your order. Some codes have usage limits or expiration dates, so make sure to use them before they expire.

Ticket prices may include taxes and service fees. These are displayed clearly during checkout before you complete your purchase. The service fee helps cover payment processing and platform maintenance costs.

Yes! You can transfer your ticket to another person through the "My Tickets" section. Simply select the ticket you want to transfer and enter the recipient's email address.

Refund policies vary by event. Please check the event details page for specific refund terms. If an event is cancelled, you will automatically receive a full refund. For other inquiries, please contact our support team.

To change your email address, please contact our support team at support@myreelpass.com. For security purposes, we may ask you to verify your identity.

If you wish to delete your account, please contact our support team. Note that account deletion is permanent and any purchased tickets will be lost.

Browse available projects and roles in the app. When you find one that matches your skills, tap "Apply" and follow the instructions. Make sure your profile is complete to increase your chances of getting selected.

Verification is awarded to established professionals in the industry. Complete your profile, maintain a positive track record, and our team will review your account for verification eligibility.

Yes! Your talent profile allows you to set your hourly or daily rates, specify your availability status, indicate whether you're open to travel, and whether you work remotely. You can also choose to keep your rates private or visible to everyone.

ReelPass supports various company types including production companies, venues, talent agencies, casting agencies, equipment rental companies, post-production studios, and more. Select the type that best describes your business when creating your profile.

Some companies, especially venues, may already be listed on ReelPass. To claim ownership of your company, browse the "Claimable Companies" section, find your company, and submit a claim request. You may need to provide verification documents (such as business registration or utility bills). Our team will review your claim within a few business days. You can claim up to 2 additional companies beyond the 3 you can create.

Each user can have up to 5 company profiles total: 3 that you create from scratch, plus 2 additional ones that you can claim. This allows you to manage multiple businesses or venues from a single account.

Switch to your company profile, then tap "Create Project" to post a new project or job listing. Provide details about the roles needed, requirements, dates, compensation, and location. Once published, talent matching your criteria will be able to apply.

Company verification helps build trust with talent. To get verified, complete your company profile with accurate information and submit a verification request. You may need to provide business registration documents or other proof of legitimacy. Our team will review and approve your request.

Yes! If you're a venue or event organizer, you can create and sell tickets for events through ReelPass. Contact our team to learn more about becoming an event partner and setting up ticketing for your events.

Event organizers can create promo codes for their events to offer discounts to attendees. You can set percentage or fixed amount discounts, limit the number of uses, set expiration dates, and track usage. Promo codes are managed through your event dashboard.

Tax rates and service fees can be configured per event. You can set custom tax percentages and choose between percentage-based or fixed service fees. These are clearly displayed to customers during checkout. Default rates are applied if you don't specify custom ones.

You can add performers (artists, bands, DJs, speakers) and collaborators (sponsors, partners, production companies) to your event. This helps promote all parties involved and allows performers to showcase the event on their profiles.

In your event management dashboard, you can create multiple seating sections (e.g., VIP, General Admission, Balcony) with different prices and capacities. Set the number of available tickets for each section and they'll be displayed on your event page for customers to choose from.